Please understand that once your order has left TheSamAntics’ headquarters, it is no longer our responsibility. Any damage or loss is unfortunately out of our hands and should be taken up with the carrier facility. Please make sure that when you place an order with us, you are providing the correct address in which to send your order.
The following items are non-refundable and cannot be returned:
- Bulk orders for handmade items
- Personalized or custom handmade items
- Intimate items
- Used items
Returns and exchanges for all other items be must placed within seven days of delivery. Items must be shipped back in the same condition within thirty days of delivery. Once we have received your item, your refund will begin to be processed.